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Troubleshooting
Storage Pools enable automated account moves between StorageServers on a Redstor Pro Storage Platform, effectively balancing the storage load between the d...
Symptom When selecting the Temporary File Access option in the InstantData application, the user can browse files, but not restore files permanently. ...
Symptom A macOS backup fails with the error "Resource deadlock avoided". error 0xfff1: Resource deadlock avoided The path mentioned in the log ...
Symptom On attempting to use InstantData to recover Azure Virtual Machine files that have been backed up to Redstor's platform, certain files are not a...
If you have lost the encryption key or password for your machine backup account, follow the steps below. If you need your account create key instead, see Ar...
Symptom Backups on an existing account fail with an invalid certificate error. The backup logs may show a failed SSL handshake. Cause There are three ...
Symptom A connection to the Storage Platform from the Console fails with the error "Something went wrong while communicating with your identity provid...
If a backup fails due to insufficient Volume Shadow Copy (VSS) storage, you can increase the shadow storage by following the steps below. Note: Based on yo...
To assist with backups that are failing, you can follow the steps below to change the VSS snapshot volume to a different drive, which will reduce the load o...
Backup or recovery issues are sometimes the result of a problem with the connection between the relevant backup account and the Storage Platform. This may p...