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Troubleshooting

877 - Unable to import a restore snapshot if Full System Backup is enabled
Symptom Importing a restore snapshot fails if Full System Backup is enabled. Cause Performing a Full System Backup will include hard links on the fil...
879 - Uninstalling ESE while Event Viewer is open
Symptom When uninstalling the ESE Agent, a window is displayed stating that several seemingly unrelated applications need to be closed first.   Cause I...
882 - Backup errors on SQL Server .ldf files
Symptom The following errors are displayed in the backup log when backing up SQL Server .ldf files: Skipping an included file '....ldf' ([2] Fil...
883 - ESE: How to change the VSS backup type
  The Enterprise Server Edition (ESE) uses VSS to back up components that support it, e.g. SQL Server. By default, ESE will perform a full VSS backup. ...
893 - Error: "Unable to determine if root directory exists" on newly formatted drive
Symptom  A known issue exists where the output to the Local Backup Copy folder fails the backup with the following error message: ERROR : 15:21:35 Backup...
1314 - FSR to VMware fails if Datacenter has no Resource Pools
Symptom A Full System Recovery (FSR) direct to VMware fails with the error "Object reference not set to an instance of an object".   Cause Th...
1318 - Amounts of data protected differ between Microsoft and Redstor
Symptom A customer's Microsoft 365 admin center reports that they have a particular amount of data in one of their M365 apps. However, the Storage Pla...
1323 - Error: "Please rehydrate all stubs before deleting the account"
Symptom On attempting to delete an account that has archived data on the Storage Platform, the following error presents: This account uses Archiving and ...
1346 - ESE not launching from system tray
Symptom The ESE agent fails to launch from the system tray. No crash log appears in C:\Users\[username]\AppData\Local\Temp to explain the failure. Cau...
1350 - AD server recovery shows SYSVOL empty except for "NtFrs_PreExisting___See_EventLog"
Symptom On restoring an Active Directory server, the SYSVOL location is empty except for a folder named “NtFrs_PreExisting___See_EventLog”.   Cause The...