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Troubleshooting
Note: From v18.6, you can choose whether the ESE Agent should Warn and Retain or Ignore and Remove offline databases. Warn and Retain: When the ESE Agent...
The Windows event logs can be interrogated to discern the main states of the Enterprise Server Edition (ESE) Agent during backup and restore processes. To v...
Symptom Importing a restore snapshot fails if Full System Backup is enabled. Cause Performing a Full System Backup will include hard links on the fil...
Symptom When uninstalling the ESE Agent, a window is displayed stating that several seemingly unrelated applications need to be closed first. Cause I...
Symptom The following errors are displayed in the backup log when backing up SQL Server .ldf files: Skipping an included file '....ldf' ([2] Fil...
The Enterprise Server Edition (ESE) uses VSS to back up components that support it, e.g. SQL Server. By default, ESE will perform a full VSS backup. ...
Symptom A known issue exists where the output to the Local Backup Copy folder fails the backup with the following error message: ERROR : 15:21:35 Backup...
Symptom A Full System Recovery (FSR) direct to VMware fails with the error "Object reference not set to an instance of an object". Cause Th...
Symptom A customer's Microsoft 365 admin center reports that they have a particular amount of data in one of their M365 apps. However, the Storage Pla...
Symptom On attempting to delete an account that has archived data on the Storage Platform, the following error presents: This account uses Archiving and ...