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Troubleshooting

987 - ESE: Error "Could not prepare for restore of VSS writer 'SqlServerWriter'"
Symptom Attempts to restore a SQL Server database with the ESE Agent fail with the following error: ERROR : 10:49:26 Could not prepare for restore of VSS...
1134 - Error: Agent cannot open due to local port conflict
Symptom The initial presentation of this error is either a failure in starting the Redstor service, or a "Service not running" error message o...
1115 - Backup fails with "0x800423f0; writer inconsistent snapshot"
Symptom The backup fails with the following message: ERROR : 11:07:18 Could not create snapshot for VSS writer 'System Writer' (0x800423f0; wri...
496 - Unable to perform an Integrity Check while a mirror is in progress
Symptom The following error is seen in the StorageServer log when trying to perform a Integrity Check: Info: CLIENT\ACCOUNT -  Integrity: Quick Integrity ...
1575 - I can't access the RedApp
Please select from the options below: I can't access the RedApp with my user account I don't have a RedApp user  
1574 - PST recovered Exchange mailbox does not show email addresses of contacts
Symptom After recovering a deleted Exchange mailbox using a PST export, the email addresses of contacts are not visible, even though the contacts appear to...
1571 - FSR to VMware: "Error writing to VMWare Hypervisor disk"
Symptom On attempting Full System Recovery to VMware, the following error presents: Error: Error writing to VMWare Hypervisor disk (VIX_E_FILE_ACCESS_ERRO...
1566 - I don't have a RedApp user
If you are unable to access the RedApp because you do not have a user account, the options below will assist you in resolving the problem.   I don't h...
1565 - I can't access the RedApp with my user account
If you are having trouble accessing the RedApp with a valid user account, the options below will assist you in resolving the problem.   I need to reset my...
1564 - RedApp: No backup dates visible for Google Workspace search results
Symptom After searching for a user within a Google Workspace backup set, it is not possible to click on a search result or expand its menu to view the back...