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Troubleshooting
Symptom
On attempting Full System Recovery to VMware, the following error presents:
Error: Error writing to VMWare Hypervisor disk (VIX_E_FILE_ACCESS_...
If you are unable to access the RedApp because you do not have a user account, the options below will assist you in resolving the problem.
I don'...
If you are having trouble accessing the RedApp with a valid user account, the options below will assist you in resolving the problem.
I need to re...
Symptom
After searching for a user within a Google Workspace backup set, it is not possible to click on a search result or expand its menu to view the...
Symptom
An ESE backup does not complete, with the Backup Progress window showing only "Stage 4 of 4: Finalising".
Cause
This is a kn...
Symptom
The RedApp shows Microsoft Exchange backups to have completed with errors or warnings. Further investigation reveals XML parsing exceptions, whi...
Symptom
Backups are missed, and nothing happens when you subsequently attempt to launch the ESE agent.
Solution
1. Open Services in Windows and lo...
Background
This article contains information on how to temporarily disable throttling of the Exchange Web Services (EWS) API, which may improve the perf...
Where VSS settings are not accessible from the GUI, the following commands can be run from an elevated command prompt: To show the current volume shadow...
Symptom
A backup fails with the error "VSS snapshot creation failed (0x8004231f; insufficient storage)".
Solution
To prevent this, you...