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Troubleshooting
Symptom An ESE backup fails with the error: "SSClientApiServiceHandler: StorageServer and AccountServer are out of sync; no backups are allowed"...
Background On 9 December 2022, a number of malicious packages targeted at Python and JavaScript developers were discovered in PyPI and NPM. Details can be...
If SQL Server is installed on your machine, ESE will automatically detect this and you will see a view option for SQL as part of the user interface. If SQL...
Symptom After a backup has been missed or skipped, on opening the agent the user is presented with the Account Wizard for creating a new account (or reconne...
Symptom A backup completes with the error "The filename, directory name, or volume label syntax is incorrect". ERROR : 19:18:06 Failed to add &...
Symptom A backup presents the warning “Backups to this Account detected from another Backup Client” in the backup log. The backup may show as Successful (...
Redstor's backups rely on Microsoft's Volume Shadow Copy Service (VSS) for tasks such as change block tracking. When a backup fails as a result ...
Symptom A backup fails with the error 'Could not initialise COM library'. Error: Backup failed: Could not initialise COM library (0x80070583; for...
Symptom An InstantData Full System Recovery fails with the 404 (not found) error "WebLaunch session {x} is invalid or has timed out". Cause ...
Symptom When attempting a Full System Recovery of a Windows system from a local copy, the following error presents after selecting the GUID folder: "...