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Troubleshooting
Symptom An InstantData Full System Recovery fails with the 404 (not found) error "WebLaunch session {x} is invalid or has timed out". Cause ...
Symptom A backup fails with the error 'Could not initialise COM library'. Error: Backup failed: Could not initialise COM library (0x80070583; for...
Redstor's backups rely on Microsoft's Volume Shadow Copy Service (VSS) for tasks such as change block tracking. When a backup fails as a result ...
Symptom At a Redstor partner or customer using self-hosted storage, a backup of Exchange mailboxes fails with the following error: Error: Code: generalExc...
Symptom A backup presents the warning “Backups to this Account detected from another Backup Client” in the backup log. The backup may show as Successful (...
Symptom A backup completes with the error "The filename, directory name, or volume label syntax is incorrect". ERROR : 19:18:06 Failed to add &...
Symptom After a backup has been missed or skipped, on opening the agent the user is presented with the Account Wizard for creating a new account (or reconne...
If SQL Server is installed on your machine, ESE will automatically detect this and you will see a view option for SQL as part of the user interface. If SQL...
Background On 9 December 2022, a number of malicious packages targeted at Python and JavaScript developers were discovered in PyPI and NPM. Details can be...
Symptom An ESE backup fails with the error: "SSClientApiServiceHandler: StorageServer and AccountServer are out of sync; no backups are allowed"...