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Troubleshooting

1448 - How to manually test VSS
  Redstor's backups rely on Microsoft's Volume Shadow Copy Service (VSS) for tasks such as change block tracking. When a backup fails as a result ...
1462 - Error: Could not initialise COM library
Symptom A backup fails with the error 'Could not initialise COM library'. Error: Backup failed: Could not initialise COM library (0x80070583; for...
1464 - InstantData error: "WebLaunch session is invalid or has timed out"
Symptom An InstantData Full System Recovery fails with the 404 (not found) error "WebLaunch session {x} is invalid or has timed out".   Cause ...
1465 - Error: There are no backup dates for this account
Symptom When attempting a Full System Recovery of a Windows system from a local copy, the following error presents after selecting the GUID folder: "...
1466 - Error: Could not prepare for snapshot creation ... failed at prepare snapshot
Symptom A backup fails with the following error: Could not prepare for snapshot creation (VSS writer in an unexpected state): writer error (not retryabl...
1467 - SIMS Discover backup fails with error "Database could not be saved for backup"
Symptom The backup task for SIMS’s Discover component fails with the following error: ERROR : 22:00:49 [Discover] Database 'servername\sims,DISCOVER&#...
1476 - ESE warning: "SQL Server file can be backed up more consistently from the SQL view"
Symptom A backup completes with the following warning in the ESE logs: WARN  : The SQL Server file 'xx\xx\xxx' can be backed up more consistently ...
1534 - Error: VSS snapshot creation failed (0x8004231f; insufficient storage)
Symptom A backup fails with the error "VSS snapshot creation failed (0x8004231f; insufficient storage)".   Solution To prevent this, you have...
1536 - Command-line options for VSS
Where VSS settings are not accessible from the GUI, the following commands can be run from an elevated command prompt:   To show the current volume shadow...
1551 - ESE not launching after missed backups
Symptom Backups are missed, and nothing happens when you subsequently attempt to launch the ESE agent.   Solution 1. Open Services in Windows and lo...