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Troubleshooting
Symptom A backup presents the warning “Backups to this Account detected from another Backup Client” in the backup log. The backup may show as Successful (...
Symptom A backup completes with the error "The filename, directory name, or volume label syntax is incorrect". ERROR : 19:18:06 Failed to add &...
Symptom After a backup has been missed or skipped, on opening the agent the user is presented with the Account Wizard for creating a new account (or reconne...
If SQL Server is installed on your machine, ESE will automatically detect this and you will see a view option for SQL as part of the user interface. If SQL...
Background On 9 December 2022, a number of malicious packages targeted at Python and JavaScript developers were discovered in PyPI and NPM. Details can be...
Symptom An ESE backup fails with the error: "SSClientApiServiceHandler: StorageServer and AccountServer are out of sync; no backups are allowed"...
Symptom The backup logs show multiple warnings "Could not update session settings". Cause This indicates a connectivity issue between the s...
Symptom
When using FSR to restore NTFS compressed files, the files are not compressed in the resulting disk.
Cause
Re-compressing files as the...
There are various reasons why the WSB plugin could fail, such as: WSB plugin failure due to missing VSS writer Symptom Cause Solution WSB plugin fa...
Symptom When doing a remote restore via the Storage Platform Console, some files or folders are not displayed. Cause The files or folders in questio...