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Troubleshooting
Symptom A backup fails with the following error: Could not prepare for snapshot creation (VSS writer in an unexpected state): writer error
(not retryabl...
Symptom The backup task for SIMS’s Discover component fails with the following error: ERROR : 22:00:49 [Discover] Database 'servername\sims,DISCOVER&#...
Symptom A backup completes with the following warning in the ESE logs: WARN : The SQL Server file 'xx\xx\xxx' can be backed up more consistently ...
Symptom A backup fails with the error "VSS snapshot creation failed (0x8004231f; insufficient storage)". Solution To prevent this, you have...
Where VSS settings are not accessible from the GUI, the following commands can be run from an elevated command prompt: To show the current volume shadow...
Symptom
Backups are missed, and nothing happens when you subsequently attempt to launch the ESE agent.
Solution
1. Open Services in Windows and lo...
Symptom An ESE backup does not complete, with the Backup Progress window showing only "Stage 4 of 4: Finalising". Cause This is a known issu...
Symptom After searching for a user within a Google Workspace backup set, it is not possible to click on a search result or expand its menu to view the back...
If you are having trouble accessing the RedApp with a valid user account, the options below will assist you in resolving the problem. I need to reset my...
If you are unable to access the RedApp because you do not have a user account, the options below will assist you in resolving the problem. I don't h...