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M365 and Google Workspace backups to storage servers in UKDC4 failing
Posted: 01 July 2026, 06:49 UTC UPDATE: The issue has been resolved and backups have resumed. Backups will be temporarily delayed due to a backlog. We ar...
Delays to cloud backups
Posted: 02 June 2026, 09:07 UTC Customers in all regions should expect delays to cloud backups (Microsoft 365, Google Workspace, Salesforce and Xero) due ...
Windows 11 update causes issues with backups (CyberSentriq not currently affected)
Posted: 05 May 2026, 11:38 UTC Microsoft's KB5083769 security update, released in April 2026, is causing issues with third-party backup applications r...
Entra ID issue reported
Posted: 27 April 2026, 11:22 UTC Status: Mitigated Description:  Update: The issue has been identified and we are now monitoring to insure backups are n...
ZAIS1 (NTT) Connectivity Issues
Posted: 21 April 2026, 15:38 UTC Status: Resolved Description:  We are currently experiencing connectivity issues into the ZAIS1 data centre in South Af...
Delays in processing SaaS backups (UK)
Posted: 09 April 2026, 07:51 UTC We have detected that certain SaaS backups in the UK region were delayed for a period of time. The issue has been resolve...
Maintenance scheduled for 14 April - no downtime expected
Posted: 08 April 2026, 08:42 UTC We will be performing back-end maintenance on Tuesday, 14 April 2026 from 09:00 (UTC). No downtime is expected.
Backups skipped (APAC)
Posted: 17 March 2026, 10:03 UTC Backups in the APAC region were skipped during the night of 16/17 March 2026 as an unexpected side effect of an infrastru...
Microsoft Exchange backups delayed by batch processing issues (UK)
Posted: 03 March 2026, 09:35 UTC Batch processing issues are currently delaying M365 Exchange backups in the UK region. Our engineers have identified the...
RedApp unavailable
Posted: 26 February 2026, 06:33 UTC Update 10:14 UTC: The issue has been resolved and the RedApp is accessible again. From 06:26 UTC on Thursday, 26 Febr...