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Delays in processing SaaS backups (UK)
Posted: 09 April 2026, 07:51 UTC We have detected that certain SaaS backups in the UK region were delayed for a period of time. The issue has been resolve...
Maintenance scheduled for 14 April - no downtime expected
Posted: 08 April 2026, 08:42 UTC We will be performing back-end maintenance on Tuesday, 14 April 2026 from 09:00 (UTC). No downtime is expected.
Backups skipped (APAC)
Posted: 17 March 2026, 10:03 UTC Backups in the APAC region were skipped during the night of 16/17 March 2026 as an unexpected side effect of an infrastru...
Microsoft Exchange backups delayed by batch processing issues (UK)
Posted: 03 March 2026, 09:35 UTC Batch processing issues are currently delaying M365 Exchange backups in the UK region. Our engineers have identified the...
RedApp unavailable
Posted: 26 February 2026, 06:33 UTC Update 10:14 UTC: The issue has been resolved and the RedApp is accessible again. From 06:26 UTC on Thursday, 26 Febr...
Configuring initial M365 backups; slow or failing
Posted: 26 January 2026, 11:34 UTC Status: Resolved Description:  The platform is experiencing intermittent failures when partners & customers are a...
Products not visible in RedApp (all regions)
Posted: 10 December 2025, 09:55 UTC Multiple customers have reported being unable to see their products listed in the left sidebar of the RedApp. Our en...
SaaS backups delayed by overnight batch processing issues (UK)
Posted: 04 December 2025, 08:40 UTC During the night of 3-4 December 2025, batch processing issues prevented SaaS backups in the UK region from running. ...
US region RedApp issues reported
Posted: 20 November 2025, 20:43 UTC Status: Resolved Description:  We've recieved reports of poor performance for RedApp users and are currently inv...
RedApp Unavailable due to Microsoft AFD Outage
Posted: 29 October 2025, 15:56 UTC Status: Resolved Description:  Update 20:43 UTC: RedApp is now available again. Update 16:29 UTC: As of 15:45 UTC o...