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Configuring initial M365 backups; slow or failing
Posted: 26 January 2026, 11:34 UTC Status: Resolved Description:  The platform is experiencing intermittent failures when partners & customers are a...
Products not visible in RedApp (all regions)
Posted: 10 December 2025, 09:55 UTC Multiple customers have reported being unable to see their products listed in the left sidebar of the RedApp. Our en...
SaaS backups delayed by overnight batch processing issues (UK)
Posted: 04 December 2025, 08:40 UTC During the night of 3-4 December 2025, batch processing issues prevented SaaS backups in the UK region from running. ...
US region RedApp issues reported
Posted: 20 November 2025, 20:43 UTC Status: Resolved Description:  We've recieved reports of poor performance for RedApp users and are currently inv...
RedApp Unavailable due to Microsoft AFD Outage
Posted: 29 October 2025, 15:56 UTC Status: Resolved Description:  Update 20:43 UTC: RedApp is now available again. Update 16:29 UTC: As of 15:45 UTC o...
Xero API issues
Posted: 21 October 2025, 10:53 UTC Status: Resolved Description:  A number of customers may have experienced missed or failed backups for the last day. ...
Azure VMs potentially impacted by AWS issues
Posted: 20 October 2025, 10:20 UTC Status: Resolved Description:  In areas supported by East-US-1 AWS customers may see service degradation for Azure VM...
Delays in cloud to cloud backups (UK)
Posted: 13 October 2025, 08:31 UTC We are currently investigating reports of cloud to cloud backups being delayed in the UK processing region since yester...
RedApp unresponsive
Posted: 09 October 2025, 10:39 UTC We are currently investigating reports of the RedApp being unresponsive. Further information will be posted here as it...
Backup synchronisation issue (7-8 October 2025)
Posted: 07 October 2025, 22:07 UTC Posted 8 October 2025 12:32 (UTC+02:00): From approximately 08:00 UTC on Tuesday, 7 October 2025, our systems began re...