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Group/Account admin tasks moving from Console to RedApp
Posted: 05 October 2023, 07:00 UTC What's changing? The ability to perform certain tasks in the Console will be disabled for all Groups/Collections a...
Metadata search
Posted: 31 August 2023, 07:00 UTC Description:  We’re experiencing a number of issues affecting the metadata search functionality. Scope:  Metadata searc...
Cloud backups delayed
Posted: 30 August 2023, 07:00 UTC Description:  An ongoing incident at an upstream cloud service-provider is causing delays to the backup schedule for clo...
Microsoft Single-Sign-On Unavailable for Support Portal
Posted: 18 May 2023, 07:00 UTC Our ticketing system software vendor has informed us that they will be disabling the ability to sign in using Microsoft aut...
SIMS Discover backups fail after SIMS update
Posted: 29 March 2023, 07:00 UTC Symptom: After updating to SIMS Spring 2023 release, the backup task for SIMS’s Discover component in ESE fails, with an ...