Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Service status

Operational disruption due to severe weather (USA)
Posted: 09 October 2024, 13:03 UTC Status: Resolved Description:  Our Florida operation is experiencing disruptions due to severe weather conditions. C...
Operational disruption due to storm 'Milton' (USA)
Posted: 07 October 2024, 12:58 UTC Status: Resolved Description:  Due to the impacts of storm 'Milton', our Florida operation is experiencing te...
Unplanned maintenance UKDC1
Posted: 25 September 2024, 12:43 UTC Status: Resolved Description:  Unplanned maintenance is affecting a server in Redstor's UKDC1 data centre. Sco...
Planned maintenance UKDC1
Posted: 24 September 2024, 09:43 UTC Status: Resolved Description:  A planned maintenance will be conducted affecting a subset of servers in Redstor'...
UK storage IP ranges extended
Posted: 05 August 2024, 09:23 UTC Status: Change deployed Description:  We have extended our UK storage IP ranges. To ensure your backups continue to ru...
Redstor Data Management Platform Maintenance Windows
Posted: 25 July 2024, 07:00 UTC The Redstor data management platform requires a number of maintenance windows for updates - service interruption to the sp...
ESE backup failures - EMEA, UK
Posted: 26 June 2024, 07:00 UTC Description:  Increase in ESE backup failures in the Europe, MEA and UK storage regions. Scope:  ESE backups in the Europ...
Access to Storage Platform via Console and SE/DL authentication
Posted: 04 June 2024, 07:00 UTC Description: Traffic routing issues from Redstor's UK datacentres to Azure UK South region are impacting response time...
Planned maintenance – USDC1
Posted: 19 April 2024, 07:00 UTC A planned maintenance will be conducted affecting network traffic to/from Redstors USDC1 data centre. This is to introdu...
M365 / Azure VM Backups Impacted
Posted: 09 April 2024, 07:00 UTC Description:  M365 cloud based Software as a Service (SaaS) backups are experiencing delays in completing backup tasks...