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Service status
From Wednesday 9 September 2026, the Partner User role in the RedApp will no longer include permissions to manage users. We are introducing this change to...
Status: Completed Latest update: 02 September 2026, 18:05 (GMT+1) Login via email and password is now working as expected. SSO login was restored earli...
Starting from 8 September, we are giving partners the ability to directly provision eligible customers on our Education bundles through the CyberSentriq ...
EWS is being deprecated - update permissions to continue using the Microsoft Exchange Backup product
Microsoft is deprecating the EWS API used for M365 Exchange backups, on 1st Oct 2026. If you're protecting an Exchange tenant, please navigate to th...
Status: Informational Posted: 18 August 2026, 11:43 (UTC) We have added new public IP address ranges for UKDC4 and UKDC5 to our network requirements. ...
Posted: 31 July 2026, 14:09 UTC We are performing unplanned maintenance on the StorageServer ukdc4ss95.pro.redstor.com. This server will not be available ...
Posted: 28 July 2026, 13:35 UTC
Planned maintenance by a third-party supplier will be performed on our ZADC1 and ZADC2 data centres in South Africa on 29 ...
Posted: 16 July 2026, 12:22 UTC
We are aware of an authentication issue on our ArcTitan platform. Archiving is taking place and the only impact is the abi...
Posted: 10 July 2026, 07:03 UTC
We are currently rolling out a fix to address Xero and Salesforce backups that started failing on 9 July. Updates will b...
Posted: 03 July 2026, 08:51 UTC
The Backup & Recovery products for Xero and Salesforce are being retired. These products are no longer available ...